Small Business SOP Template Pack — 5 Standard Operating Procedures (Word & PDF)

Description

Running a small business means constantly training new staff, handling complaints, balancing the till, receiving stock, and dealing with the unexpected — but most owners never have time to document how it should be done. That’s where this pack comes in.

The Small Business SOP Template Pack gives you 5 complete, professionally designed Standard Operating Procedures, each one built around real day-to-day operations:

1. Employee Onboarding SOP — a full pre-start, Day 1, and Week 1 checklist system, plus a 30-day review and documentation tracker, so every new hire gets a consistent, confident start.
2. Customer Complaint Handling SOP — a step-by-step resolution process with severity levels, authority limits, and a ready-to-use complaint log, so your team handles complaints calmly and consistently.
3. Cash Handling & End-of-Day Reconciliation SOP — opening, trading, and closing procedures with a cash count table, daily cash sheet, and discrepancy process to protect your takings.
4. Inventory & Stock Receiving SOP — a full goods-in procedure with FIFO guidance, a receiving log, and a discrepancy/damage log to keep your stock records accurate.
5. Health & Safety Incident Reporting SOP — an incident response and reporting procedure with definitions, an incident report form, root-cause investigation table, and incident log.

Every template includes:

• Editable Microsoft Word (.docx) file
• Matching print-ready PDF
• Document control table (doc number, version, owner, effective date)
• Roles & responsibilities table
• Step-by-step numbered procedures
• Ready-to-use logs, forms, and checklists
• Revision history table for ongoing updates

Why it matters: Documented procedures reduce mistakes, speed up training, protect you during disputes, and make your business easier to run — whether you’re managing it yourself or handing day-to-day operations to a manager.

Simply open each file, add your company name and branding, fill in your specific values (limits, timeframes, contacts), and you have a professional operations manual ready to go.